Customer Engineering

Senior Solution Architect

Full-time position at the Milan Office

Job description

Cleafy is looking for a Senior Solution Architect that is eager to help protect primary Global Financial Institutions from most advanced attacks and fraud patterns. Cleafy Solution Architect must have the ability to earn the respect and trust of each customer through knowledge and understanding of service delivery and how these fits into our customer’s overall environment.

As part of Cleafy Customer Engineering team you will support our customers in deploying, adopting and integrating Cleafy Platform solution to manage frauds at scale. A successful candidate must be action oriented, capable of effectively identify customers’ needs and independently solve complex technical problems with the ability to present to a variety of external audiences, including being able to interact with senior executives.

Responsabilities

  • Design, review and validate the high-level architecture of the solution (data flows, integration methods, technical processes) in relation to customers’ requirements and existing infrastructure
  • Leads in implementation projects to deploy Cleafy solution
  • Manage, review and validate all the technical, functional and strategic aspects of a customer integration project including assessment, configuration, debugging, documentation, testing, and go live support
  • Identify customer needs, map them in technical requirements and provide recommendations on product functions that satisfy them
  • Identify technical risks and provide mitigation strategies
  • Resolve technical problems as they arise
  • Guide other consultants and engineers to ensure customer success
  • Contribute to the development of standardized processes and best practices to ensure continuous improvement in the efficiency and effectiveness of the deployment process
  • Create and maintain documentation on installations, procedures, and incidents
  • Engage with customers and guides them in the full adoption of the product
  • Ensure ongoing availability and adoption of customer installations
  • Work on new and existing product initiatives and take a lead role in the definition of various product direction

Requirements

  • 3+ years of system integration in complex enterprise environments
  • In-depth technical knowledge in one or more relevant areas for the Cleafy business, such as application delivery controllers, load balancers, WAF, endpoint security, incident response or network management
  • Understanding of TCP/IP, HTTP, HTML, JavaScript, CSS and other technologies involved in delivering sophisticated web services
  • Knowledge of Cyber Security principles and best practices
  • Strong problem-solving skills, ability to analyse complex scenarios and use a systematic approach to gain quick resolution
  • Strong communication skills (written and verbal) and presentation skills, for both restricted and wider groups with the ability to adapt the message to the audience

Other Requirements

  • BS/MS inEngineering, Computer Science, Math, Physics or related disciplines
  • Fluency in English and basic Italian are required
  • Knowledge of Spanish, French or German is a plus
  • Good understanding of Android and iOS platform and ecosystems is a plus
  • Optional: Scripting experience in PowerShell, Bash and/or Python
  • Optional: CISSP, CEH, Security+, Network+ or similar certifications
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