Customer Engineering

Customer Security Specialist

Full-time position at the Milan office

Job description

Cleafy is looking for a Customer Security Specialist (CSS) eager to join the Customer Success team for protecting Financial Institutions against online fraud.

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You‘ll have the critical role to earn the respect and trust of customers, through demonstrating knowledge, listening, advising, planning and executing.

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You’ll support customers in getting the most out of the Cleafy Platform, helping them investigate new attack patterns that were previously undetected, re-tune the Cleafy platform according to the new findings, and evolve existent processes and procedures.

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At the same time, you’ll support Cleafy Threat Intelligence team in identifying and managing new threats, and the Cleafy Product team in evolving the platform.

Yours will be a customer-facing consultancy role, involving multiple high level responsibilities:

  • carrying-on with precise analytics;
  • advising customers on fraud detection and prevention strategies with your domain knowledge expertise;
  • supporting customers people, from operational fraud investigators up to managers and executives, in making the best decisions;

This role is going to provide you with a unique view on the status and evolution of global cyber-threats.

Working at Cleafy means being part of a group of people that support, respect, and inspire one another, no matter what.

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That's why we have been certified by Great Place to Work® (find our page on bit.ly/BestWorkplace-Cleafy).

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We are literally changing the status quo in fighting online fraud, and we need great people for that.

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Do you have what it takes to be part of the Cleafy family?

Responsibilities

  • Maintain a strong relationship with fellow fraud fighters within the customer base, supporting and enabling them to get the maximum value out of the Cleafy platform;
  • Provide subject matter expertise support to our customers, driving the use of Cleafy in achieving their strategic targets;
  • Work with customers and internally dedicated Cleafy teams to have the best fraud detection rate while optimizing friction for good users;
  • Use an analytic and data-driven approach proving the value of the Cleafy platform against specific success criteria mutually agreed upon with the customer;
  • Deliver reporting and insights on fraud detection performance based on qualitative and quantitative indicators;
  • Educate customers on modern threats and fraud patterns, demonstrating hands-on how to manage them effectively with Cleafy;
  • Continually focus on leading customers towards best practices.
  • Be a voice of the customer to internal Cleafy functions to drive our product strategy and delivery.
  • Share exciting stories and learnings from the field with our Sales Enablement and Marketing functions.
  • Support Cleafy Threat Intelligence team in researching new and emerging threats across our primary use cases;
  • Support the customer in investigating specific fraud incidents leveraging both the Cleafy platform and other customer's fraud management tools and evidence;
  • Work with customers deploying, through Cleafy, proper countermeasures mitigating acute fraud attacks while reporting internally to the Threat Intelligence team;
  • Provide Subject Matter Expert support to the Cleafy Sales functions to enable them in new customer acquisitions.
  • Occasionally participate at fairs and events;

Requirements

  • 3+ years of working experience in the enterprise cybersecurity, fraud management, or risk-management areas;
  • Demonstrated experience working within cross-functional teams;
  • Solid knowledge of web and mobile security principles, techniques, and technologies;
  • Good understanding of the technical aspects of web and mobile application security;
  • Expertise with data visualization and dashboard tools;
  • Strong presentation skills with a proven record of presenting to a range of audience types;
  • Great business and customer relationships;
  • Good communications and teamwork skills;
  • Strong analytical mindset;
  • Self-starter, quick learner, and motivated individual;
  • Professional attitude
  • Requires availability for travel to meet customers and lead onsite workshops;
  • Full-time, flexible working hours

Plus

  • Experience with financial institutions' fraud or cybersecurity departments;
  • Experience with enterprise fraud management or cybersecurity tools;
  • Experience in the Identity Access Management area.
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