SaaS Terms of Service

From ensuring compliance to service guides, we have several reference documents for employees, vendors, and partners. Find governing documents for our products, support services, privacy, and contracts below.

Read the SaaS Agreement Responsibility Matrix to know the shared responsibilities between the Customer and Cleafy for the SaaS service. For a more comprehensive description of all activities and efforts to secure information and service, please refer to Cleafy’s Data Processing and Security Agreement (DPSA) contractual annex (Document 2).


SaaS Agreement

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Data Processing and Security Agreement (DPSA)

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Service Levels, Incident and Problem Management Agreement  (SLIPMA)

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Cleafy Cloud Platform Sub-processors Addendum

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Customer Support Service Agreement (CSSA)

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