Customer Engineering

Solution Consultant

Full-time position at the Milan Office

Job description

Cleafy is looking for a Solution Consultant that is eager to help protect primary Global Financial Institutions from most advanced attacks and fraud patterns. Cleafy Solution Consultant must have the ability to earn the respect and trust of each customer through knowledge and understanding of service delivery and how these fits into our customer’s overall environment.

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As part of Cleafy Customer Engineering team you will support our customers in deploying, adopting and integrating Cleafy Platform solution to manage frauds at scale. A successful candidate must be action oriented, capable of effectively identify customers’ needs and help solve complex technical problems with the ability to present to a variety of external audiences.

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Working at Cleafy means being part of a group of people that support, respect, and inspire one another, no matter what.

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That's why we have been certified by Great Place to Work® (find our page on bit.ly/BestWorkplace-Cleafy).

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We are literally changing the status quo in fighting online fraud, and we need great people for that.

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Do you have what it takes to be part of the Cleafy family?

Responsibilities

  • Participate in design the high-level architecture of the solution (data flows, integration methods, technical processes) in relation to customers’ requirements and existing infrastructure
  • Participate in technical and functional aspects of a customer integration project including assessment, configuration, debugging, documentation, testing, and go live support
  • Identify customer needs and map them in technical requirements
  • Identify technical risks and provide mitigation strategies
  • Help resolving technical problems as they arise
  • Create and maintain documentation on installations, procedures, and incidents
  • Ensure ongoing availability and adoption of customer installations
  • Extract KPIs from new and existing installations

Requirements

  • 1+ years of system integration in complex enterprise environments
  • Good technical knowledge in one or more relevant areas for the Cleafy business, such as application delivery controllers, load balancers, WAF, end-point security, incident response or network management
  • Understanding of TCP/IP, HTTP, HTML, JavaScript, CSS and other technologies involved in delivering sophisticated web services
  • Good problem-solving skills and the ability to analyse complex scenarios
  • Strong communication skills (written and verbal) and presentation skills, for both restricted and wider groups with the ability to adapt the message to the audience
  • Good knowledge of data analysis and key performance indicators (KPIs) extraction

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Other Requirements

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  • BS/MS inEngineering, Computer Science, Math, Physics or related disciplines
  • Fluency in English and basic Italian is required
  • Knowledge of Spanish, French or German is a plus
  • Basic understanding of Android and iOS platform and ecosystems
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